Comments on: Aviva – I hope you are reading this. http://www.joesblogg.com/2010/02/aviva-i-hope-you-are-reading-this/ ...welcome to my World! Tue, 27 Jul 2010 10:27:16 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: admin http://www.joesblogg.com/2010/02/aviva-i-hope-you-are-reading-this/comment-page-1/#comment-226 admin Tue, 27 Jul 2010 10:27:16 +0000 http://www.joesblogg.com/?p=181#comment-226 I think its the mix of Aviva and Auto Windscreens thats the problem, neither want to hold their hand up and take responsiblity! Try this guy, he helped me out after I complained and got it all fixed and sorted for me: Paul Tarpey Complaints Manager Aviva Insurance * RAC House, Thomas Street, Stretford, Manchester, M32 0HX ( 0800 015 2424 0161 347 1634 paul.tarpey@Aviva.co.uk I think its the mix of Aviva and Auto Windscreens thats the problem, neither want to hold their hand up and take responsiblity! Try this guy, he helped me out after I complained and got it all fixed and sorted for me:

Paul Tarpey
Complaints Manager
Aviva Insurance
* RAC House, Thomas Street, Stretford, Manchester, M32 0HX
( 0800 015 2424
0161 347 1634
paul.tarpey@Aviva.co.uk

]]> By: J Bennett http://www.joesblogg.com/2010/02/aviva-i-hope-you-are-reading-this/comment-page-1/#comment-225 J Bennett Tue, 27 Jul 2010 08:29:27 +0000 http://www.joesblogg.com/?p=181#comment-225 Oh My God Why on earth are Aviva using the services of Auto Windscreens they are absolutely appalling. I have been trying to get my windscreen replaced for over 5 days. Their systems were down for 5 days (I don't think so) They now have a new system which guess what - they have lost all my details. No apology, no help whatsoever. They are unwilling to waive the excess on my policy and think that their service in all respects is fine! I will not be insuring with Aviva again purely because they use services (presumably cheap) that cannot deliver. You cannot speak to Aviva either. They are not interested - who would be in India! They just say this is not Avivas problem but refer me back to Auto Windscreens. Nick on 0800 389 8596 cannot help either with waiving the excess for "goodwill! This now has to be raised as a complaint and go to yet another department "Case managers". No wonder these companies struggle they are worse than the civil service, for employing people with fancy job titles who appear to do nothing and have absolutely no authority. Seems the poor little dears walk around in a daze when "computer says no"! Oh My God

Why on earth are Aviva using the services of Auto Windscreens they are absolutely appalling. I have been trying to get my windscreen replaced for over 5 days. Their systems were down for 5 days (I don’t think so) They now have a new system which guess what – they have lost all my details.
No apology, no help whatsoever. They are unwilling to waive the excess on my policy and think that their service in all respects is fine!

I will not be insuring with Aviva again purely because they use services (presumably cheap) that cannot deliver. You cannot speak to Aviva either. They are not interested – who would be in India! They just say this is not Avivas problem but refer me back to Auto Windscreens. Nick on 0800 389 8596 cannot help either with waiving the excess for “goodwill! This now has to be raised as a complaint and go to yet another department “Case managers”. No wonder these companies struggle they are worse than the civil service, for employing people with fancy job titles who appear to do nothing and have absolutely no authority. Seems the poor little dears walk around in a daze when “computer says no”!

]]> By: admin http://www.joesblogg.com/2010/02/aviva-i-hope-you-are-reading-this/comment-page-1/#comment-104 admin Tue, 02 Feb 2010 11:46:39 +0000 http://www.joesblogg.com/?p=181#comment-104 Thank you for your comment Becca - I will drop you an email now. Thank you for your comment Becca – I will drop you an email now.

]]> By: Becca Sibley http://www.joesblogg.com/2010/02/aviva-i-hope-you-are-reading-this/comment-page-1/#comment-103 Becca Sibley Tue, 02 Feb 2010 09:51:14 +0000 http://www.joesblogg.com/?p=181#comment-103 Hi. I am sorry that you've had so many issues trying to get this sorted. If you'd be happy to email me the details I will investigate and see what I can do. My email is rebecca.sibley@aviva.co.uk and I am very definately listening and want to help if I can. Becca Hi.
I am sorry that you’ve had so many issues trying to get this sorted. If you’d be happy to email me the details I will investigate and see what I can do.

My email is rebecca.sibley@aviva.co.uk and I am very definately listening and want to help if I can.

Becca

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