Comments on: Aviva – I hope you are reading this.

By: mike clark

mike clark — Thu, 26 Jan 2012 20:36:37 +0000

I have only one thing to say here, with all that’s going on in the economy nhow in the hell is Aviva car insurance being allowed to continue to trade with the number of complaints against them. It’s a disgrace that this country is allowing this disfunctional business to continue running, due to the size and employment numbers the owners / CEO / MD’s / major share holds should be force to resign/ sell out. Before being dragged through the legal system for gross negligence

By: Paul Parvin

Paul Parvin — Sun, 22 Jan 2012 23:35:20 +0000

All of these comments are chicken feed compared to my experiance of Aviva. It took them THREE YEARS to decide to write off my comercial vehicle and I am still waiting to be paid out in full FOUR YEARS later.Aviva are little more than gangsters in pin stripe suits. For more about my experience of Aviva simply google my name and read the press reports.

By: Sarah Hill

Sarah Hill — Tue, 10 Jan 2012 00:18:18 +0000

You should switch to Allstate!

By: JASON C

JASON C — Fri, 11 Nov 2011 13:03:21 +0000

I have just cancelled the renewal with Aviva – well at least I hope I have !
I told the Indian call centre that I would not be taking the renewal out with them and then got a script read to me that I needed to return the renewal documents at my cost ! Since when is a renewal schedule the same as a policy certificate ? Why is it necessary ? If you destroy the paperwork no harm done if you try and use the paperwork fraudulently the database will show if you have a valid policy or not, yet another con from Aviva to try and keep you and bill you for cancellation if you are tardy at renewal time ! Shame on you for this devious practice – one for the ombudsman to stamp out !

By: Mrs Dyer

Mrs Dyer — Thu, 01 Sep 2011 17:50:27 +0000

Aviva’s customer service is appalling!!! I am still trying to sort out my NCD with them. As i was previously insured for years with them thought it would be easy to insure my new car with them.
HOW WRONG WAS I!!!!!! I have had letters asking for proof of my NCD from them and because i have not sent them the documentation, which they have on there records anyway, they have now taken £49.00 out of my account today and taken away my NCD.
Disgusting doesn’t even come close as to how i feel. I’m not phoning there awful advisors who you cannot understand.
I am gtoing to take this to the FSA and if necessary the Chief CEO.
They cannot continue with this appalling service. Very, very second rate.

By: jane pook

jane pook — Wed, 03 Aug 2011 19:05:52 +0000

guess what i’m having the same problem with getting ncd proof from aviva started the process 18th july now they wont even reply to my emails etc very bed

By: sharmila chowdhury

sharmila chowdhury — Tue, 02 Aug 2011 16:01:04 +0000

My parents have been insured with Aviva and as dad has not been well, I have been sorting out their insurance for them with Aviva. Basically mum ran into a neighbour’s garage. Not much damage to the car but huge damage to the garage – modern Buildings !!
The car got sorted no problem.
However, getting the garage sorted even though Aviva have agreed to the costs has been a nightmare !!
As advised, I faxed 2 quotes to Aviva.
Next day, Friday, I enquired if they had received this as we were/are being placed under extreme stress by the neighbours and wanted reassurance that things would soon be sorted. However, I was advised that it goes to a fax department who scan the paperwork which can take up to 48 hours. So, if I could call back the following Monday. Called on Monday. Was advised still not on the system, despite rechecking the correct fax number. Please could I call back on Tuesday. I was cross. So, Aviva then gave an e-mail address where I could scan the quotes and send to them. This I did.
I called Aviva again today. I was advised they hadn’t received the quotes despite sending fax and e-mails. I was asked could I ring again tomorrow as the scanned documents would need to be scanned which can take 24/48 hours and put on the system. Meanwhile the faxed documents sent 5 days ago are still not on the system. I was furious.
The staff member then gave me his e-mail address and asked me to resend the scanned documents. I have now asked them to call me on receipt. Guess what – no calls !! However, I have now received e-mail from customer service to say they cannot locate the claim number. Please can I give the registration numbe of the car.

It’s an appalling service. This is without taking into account lengthy delays on the phone, not recognising the claim numbers, having to repeatedly give the registration number, but then subsequently I am informed it is the correct claim number on each occasion, go through all the security questions despite my father authorising over the phone that he is happy for me sort it on his behalf and they have twice said they would note that. He has just returned from the hospital after an heart attack.

The way things are it’ll be me with a heart attack.

By: Bill Shaw

Bill Shaw — Mon, 11 Jul 2011 17:43:51 +0000

Aviva’s call centre in India has cocked up my policy 12 times this year. They are unbelievably incompetent and in spite of going through everything with them 2 or three times per phone call to make sure they understand what they are being asked to do, they still get it wrong.
I have had my car insured in my wife’s name with me taken off the policy, insured with the wrong registration number, insured in my wife’s name only again with me taken off the policy again so that I have driven round in an uninsured car for weeks blissfully unaware, they have transposed my 2 vehicle’s details from one policy to the other and then mixed the registration details up again.
They have done all these things several times each.
Now they appear to have taken my e-mail address off the computer as it is apparently not registered on your system yet I have e-mails in my inbox from them.

By: Scorch90

Scorch90 — Mon, 13 Jun 2011 23:10:24 +0000

I’m on my mother’s insurance and renewing is supposedly cheaper as they give you a 20% discount but so far, I’ve hit nothing but dead ends with either no options that resemble anything to do with renewing. The fast track method does’nt help either as it keeps spewing out error the 2 sets of details do not match even though they match when using the “user name and password” method and as everyone has also said about the phone and complaints service, they are of absolute use to no one whatsoever. I just hope my mother see’s sense and gets insurance with someone else because I do not fany paying more then I should have to for not renewing on time, even though I’ve tried in advance….

By: R W PAGET

R W PAGET — Sat, 04 Jun 2011 09:47:59 +0000

the customer sevices at aviva are non exisitnant and also based in inner monglia cannot understand a thing they say will not be re hurs dnewing any of my insurances with aviva every agian.
Thursday 2nd may two and a half hur phone call to put right a fault that was aviva fault in the first place nd they wanted to charge me 70 pound for two lettere for admin purposes GOOD BYE AVIVA