I dont usually do this, but I have decided to have a little Monday afternoon rant – this morning I was cold and now I am just angry/upset at how terrible Aviva customer service is.

Back in November I had a little stone chip my windscreen – nothing major and Aviva quickly put me onto Auto Windscreens who look after their windscreen repairs. They came out, fixed the chip and off they went. In the process – they left a small crack to the side of the dent which I was told was for the glue to enter the chip. I thought nothing off it.

Friday night comes and I am driving on the M25 to essex and I notice a huge crack across my windscreen – the initial chip had now turned into a full width crack!

So I called Aviva again and I am told the Reading department of Auto Windscreens will call me first thing Saturday (I am also told I will have to pay for new glas.. I dont think so!)… 4 phone calls made to Aviva later and late Saturday afternoon – I get a call from Head Office saying that the Reading branch wont be calling me anymore, they are closed. Hmph! But I will get a call on Monday morning (I wont hold my breath!)

Its now 17:29 on Monday afternoon, I have called twice already and got told they would get someone to call me “straight away”.. gues what? Still no call. I did ask to be put straight through to Reading but got told a polite… no! Their excuse? Reading branch are busy with other customers and cant help me right now.

Rant over – I understand they are busy, i just expect when I am told 3 or 4 times that I would “be called straight back” that they would do so. I just hope my windscreen doesn’t crack even more.

Shame on you aviva!